General information about your visit to Canterbury Health Hub

How to find us

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Address

7/333 Canterbury Rd, Canterbury, Melbourne VIC, 3126

Parking

  • Onsite parking is available for your convenience. Please enter via Stanley Terrace as shown.
  • Further all day parking is available on both the in-bound and out-bound sides of Canterbury Road, directly outside our clinic.

Public Transport

  • 150 metres walk from the Chatham Train Station.
  • 300 metres walk from the Canterbury Train Station.

General information

  • Osteopathic consultations are available from Monday – Saturday, including evening appointments
  • A medical referral is not required for osteopathic treatment – we are government registered healthcare providers (Please note that a medical referral is only required for Veterans’ Affairs patients)
  • We offer 30 minute, 45 minute, 60 minute and 90 minute Remedial Massage consultations
  • Remedial Massage consultations are available from Monday – Saturday, including evening appointments
  • We offer 30 minute, 45 minute and 60 minute Myotherapy consultations
  • Myotherapy consultations are available from Monday - Saturday, including evening appointments
  • We offer 30 minute and 60 minute Pregnancy Massage consultations
  • Pregnancy Massage consultations are available from Monday – Saturday, including evening appointments
  • Osteopathic, Myotherapy, Remedial Massage and Pregnancy Massage consultations are GST free
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FAQ

Do I need a referral to see an Osteopath?

No. Osteopaths are government registered primary healthcare providers, so a medical referral is not required for osteopathic consultation and/or treatment. However, you will require a medical referral if you qualify for a Department of Veterans’ Affairs (DVA) claim or a Medicare Chronic Disease Management (CDM) plan.

What training do Osteopaths have?

Osteopaths complete a 5 year full time University degree that leads to a Bachelor/Masters qualification. Our training covers Osteopathic technique, anatomy, physiology, pathology, radiology, biomechanics, general medical and orthopaedic assessment and diagnosis. They are government registered healthcare providers registered to treat WorkCover, TAC and Veterans’ Affairs patients. Osteopaths are trained to recognise conditions which require medical referral or referral to another Allied Health practitioner.

Osteopathy has been practised for more than 100 years in Australia. Globally it is now widely recognised as one of the most scientifically validated and effective complementary therapies. Notably, the World Health Organisation recognises the osteopathic concept of somatic dysfunction as being scientifically proven.

Research on Osteopathy is undertaken continuously in Australia and abroad. Findings and outcomes from this research, published in the International Journal of Osteopathic Medicine, sustain the growth and development of the profession.

Osteopaths in Australia are nationally registered with the Australian Health Practitioner Regulation Agency (AHPRA). Osteopathy Australia (OA) acts as the national professional body representing Osteopaths. The Osteopaths at Canterbury Health Hub are both registered with the Osteopathy Board of Australia associated with AHPRA and are members of OA.

Furthermore, the Osteopaths at Canterbury Health Hub regularly complete further Professional Development (PD) and post graduate study.

What are some of the techniques that Osteopaths use?

Some of the osteopathic techniques used include:

  1. Soft tissue massage techniques – direct physical action on the muscle and other soft tissues of your body, including your tendons, ligaments and other connective tissues. This aids in relaxing muscles, increases blood circulation and lymph flow and improves the healing time of injured tissue.
  2. Stretching techniques – lengthening of the muscle by moving the two ends of the muscle apart.
  3. Articulation/mobilization technques – the movement of joints through their range of motion in order to increase range of motion of joints and restore function.
  4. High Velocity Low Amplitude (HVLA) techniques – the technical term for manipulation, whereby the Osteopath uses a method of maintaining precise positioning of a joint, followed by a short, quick action.
  5. Muscle Energy techniques (MET) – in which tight muscles are gently released by alternately being stretched and made to work against resistance. This helps to restore function to the muscles and surrounding joint structures.
  6. Counter-strain techniques – in which a release of restriction is achieved by the placement of the affected joint or muscle into a position of comfort, while applying a ‘counter’ stretch to the antagonists of the tight muscles.
  7. Functional techniques – whereby the dysfunctional joint is placed into its preferred resting position, allowing a gentle release of the joint to occur.
  8. Osteopathy in the Cranial Field/Biodynamic Approach – gentle release of all the structures using the fluid forces of the body.
What do I need to bring to my initial consultation?

Please bring any relevant X-rays, Ultrasound, CT or MRI scans and results of these investigations with you (if possible) to your appointment for review by your Practitioner. Please also bring any other relevant information regarding medication/s that you are currently taking or have taken in the past.

If you are claiming back from your treatment, please bring your Private Health Insurance card, relevant WorkCover documentation, Motor Vehicle claim details, Department of Veterans’ Affairs (DVA) referral form and card and Chronic Disease Management (CDM) documentation.

Please ensure that you arrive approximately 10 minutes before the scheduled time of your initial appointment to enable you to complete our initial questionnaire form and other relevant forms.

What should I wear to my Osteopathic appointment?

Please wear comfortable and loose clothing if possible.

Are Osteopathic treatments covered by health funds?

Most health insurance funds provide rebates for Osteopathic treatment. Your rebate is determined by the level of cover that you have with your health fund insurance provider, including any ancillary cover. Please note that private health funds provide varying levels of cover for Osteopathy, Remedial Massage, Myotherapy and Pregnancy Massage treatment. Please contact your health fund for full details of these benefits.

Do you have EFTPOS and HICAPS facilities?

Yes. Canterbury Health Hub has EFTPOS facilities and also offers the HICAPS facility. This enables you to receive your private health rebate on-the-spot. Please bring in your health fund membership card and present it when paying for your treatment.

Please note that private health funds provide varying levels of cover for Osteopathy, Remedial Massage, Myotherapy and Pregnancy Massage treatment. Please contact your health fund for full details of these benefits.

Do we treat WorkCover, TAC and DVA patients?

Yes. Canterbury Health Hub is an approved service provider for WorkCover and Transport Accident Commission (TAC) Insurance claims. Cover for these services must be arranged with your insurance company. At your initial consultation, it is essential that you: 1. Provide a letter from your insurance company confirming that your claim has been approved 2. Provide your claim number 3. Provide full contact details of the insurance company.

Please note that full payment is required on the day of your treatment/s, other than for DVA treatments. Please contact your relevant Insurance company to claim your rebate.

Canterbury Health Hub is also an approved service provider for the Department of Veterans’ Affairs (DVA). A medical referral is required, so please obtain this before your consultation.

Is Osteopathy covered by Medicare?

Osteopathic treatment is only covered by Medicare if you qualify for the Chronic Disease Management (CDM) program. The Osteopaths at Canterbury Health Hub are registered to accept referrals for patients with chronic conditions under the CDM program. Please consult with your doctor to determine whether you qualify for this program.

Is parking available?

Yes. Onsite parking is available for your convenience. Please enter via Stanley Terrace.

Further all day parking is available on both the in-bound and out-bound sides of Canterbury Road, directly outside our clinic. Further parking is available within surrounding side streets.

Is public transport close to the clinic?

Yes. The Chatham Train Station is only a 150 metres walk, whilst the Canterbury Train Station is only a 300 metres walk from the clinic.

What should I do after a treatment?

In order that you achieve the most from your treatment, we recommend that you follow these simple guidelines:

1. Try to rest for a few hours following your appointment. It is not uncommon to be slightly sore after treatment so a little rest goes a long way!

2. Keep mobile – unless otherwise advised by your
Practitioner, have several short walks in the following few days after your treatment and avoid sitting for long periods.

3. Drink increased amounts of water – this helps to flush toxins from your system.

4. Rest from vigorous activity for a few days following treatment. This includes heavy gardening and lifting weights at the gym.

5. A hot shower or bath following treatment may help to relax your muscles.

Please seek advice from your Practitioner regarding these recommendations to ensure that they are appropriate for you.

Is Osteopathy suitable for babies and children?

Yes. Cranial osteopathy is a very gentle form of treatment that can be used to treat people of all ages, including babies and children. Some of our Osteopaths at CHH have completed a number of postgraduate courses in Cranial Osteopathy. For more information, please contact the clinic on (03) 9836 3688.

Is it safe to have Osteopathic treatment during pregnancy?

Absolutely! Osteopathic treatment throughout pregnancy can help to relieve a variety of symptoms. The osteopathic techniques used to treat a pregnant woman are both gentle and carefully selected to ensure that the mother-to-be is comfortable at all times. For further information, please refer to our section on ‘Osteopathy And Pregnancy’ in the Osteopathy services page.

Should I have an Osteopathic treatment following the birth of my newborn?

Many new mothers receive osteopathic treatment following the birth of their newborn in order to correct the body imbalances that may be present, particularly to the pelvis, lower back and mid back region. Please ask your Osteopath when it would be appropriate to commence your osteopathic treatment following the delivery of your newborn.

Your First Treatment

Please ensure that you arrive approximately 10 minutes before the scheduled time of your initial appointment to enable you to complete our initial questionnaire form and other relevant forms. If you have any x-rays or scans, please bring them with you to your appointment for review by your Practitioner along with any other relevant information regarding medication/s that you are currently taking or have taken in the past.

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After Treatment Care

At Canterbury Health Hub, we aim to achieve the highest quality treatment outcomes for you. In order that you achieve the most from your treatment, we recommend that you follow these simple guidelines:

  • Try to rest for a few hours following your appointment. It is not uncommon to be slightly sore after treatment so a little rest goes a long way!
  • Keep mobile – unless otherwise advised by your Practitioner, have several short walks in the following few days after your treatment and avoid sitting for long periods.
  • Drink increased amounts of water – this helps to flush toxins from your system.
  • Rest from vigorous activity for a few days following treatment. This includes heavy gardening and lifting weights at the gym.
  • A hot shower or bath following treatment may help to relax your muscles.

Please seek advice from your Practitioner regarding these recommendations to ensure that they are appropriate for you.

Relationship With Other Health Professionals

Our team at Canterbury Health Hub strongly advocates a “multidisciplinary” approach to the management of musculoskeletal disorders. We recognise the importance of building strong referral networks with both Medical and Allied Health professionals, in the interests of improving patient care and ensuring optimal treatment outcomes for our patients.

As such, we have developed a wonderful referral network with like-minded practitioners within our area, ranging from exercise physiologists to General Practitioners and Specialists. Please ask your Practitioner if you require further information.

Get in touch today

Get in touch today

Need help finding the right practitioner or don’t know what type of treatment you need? Our friendly reception team are ready to help you find the right practitioner for you.

Tel: (03) 9836 3688 Fax: (03) 9836 3687 7/333 Canterbury Road,
Canterbury Vic 3126

Typical response time: under 1 hour (Mon-Sat)